Security and service

The security organization has one main goal for its events: All visitors must feel safe and secure in the arena area when AFC Eskilstuna plays a match. Football should be fun to watch and the event should be open to all people regardless of background.

In order for this main goal to be achieved, it is necessary that the work rests on our foundations, which are the value base, communication, regulations and safety work.

Objective:

As one of the younger clubs in elite football, it is necessary to create a healthy culture from day one. The goal is to build an active and committed supporter culture that has an environment that is inclusive and positive. No one should feel unsafe or be exposed to threats, violence, harassment or discrimination at our matches. Both the home crowd and the away crowd should feel that when they come to us.

Dedicated staff:

We strongly believe in the local attachment and connection when it comes to staff. It is these people, apart from our visitors, who develop the good culture in the club. The carpenter, police student or pizza baker who wants to help out at the local club will always go the extra mile than the person hired for a task at the arena. The club also has an SLO who is responsible for communication between the club and the supporters. All staff have a basic education.

The main parts of the security organization consist of:

Audience hosts

The host's task is to offer the visitors service, safety and security at all times. The audience hosts have a service-oriented approach and have preparedness with an emphasis on fire, medical care and evacuation. In the event of an evacuation, the crowd hosts play absolutely the most important role and are tasked with leading and helping visitors out of the arena. The audience hosts are exposed in well-thought-out and strategic places, such as at emergency exits, escape gates and stairs. As a visitor, you can always ask the audience hosts for information about the arena or let them know if something has happened.

The audience hosts have neon-yellow vests with black print on the back "Public host".

Security guards

The task of the security guards is to be service-oriented, helpful and, in the event of disturbances, intervene and control. The security guards are appointed by the police authority and have limited police powers. Our security guards have several years of experience with Tunavallen and football matches in general. As a visitor, you can always ask the security guards about information, the arena or other things about the event.

The security guards wear blue uniforms (color code NCS 7015-R90B) and have neon-yellow vests with black print on the back "Security Guard".

Doctors and paramedics

At our events, there is always at least one licensed doctor and licensed health care provider. The medical team's task is to assist spectators, all players and officials if someone gets hurt. The medical team has an emergency kit and there are two defibrillators in the arena that are cared for and controlled by trained staff. At crowded matches, there are 2 medical teams on site.

The ambulance entrance is the red gate between sections K and A. Our healthcare team wear white vests with a red cross on the back and with black print "Doctor" and "Nurse" above.

Firemen

At our events, there are always at least 2 fire guards who are responsible for guarding the arena and whose main responsibility is to adapt to positions according to risk and threat. The fire marshals deal with burnt out Bengals, report, put out sand buckets and other equipment before the game.

Our firemen wear neon-yellow vests and have free movement in the arena unless otherwise decided.

Camera surveillance

Tunavallen has an approved permit for camera surveillance in the arena. The system consists of several cameras that are both mobile and fixed. The camera surveillance is managed by a trained camera operator who, through the surveillance, can report on the flow through the entrances, prevent disturbances, identify crimes, prevent accidents, etc.

Visitation

The visitation is a measure decided before the match to prevent dangerous items from entering the arena such as weapons, bottles, pyrotechnics or other prohibited items. The visitation requirement, which is based on a consent given by the spectator, is of decisive importance for the control of the specified prohibition conditions and constitutes a fundamental element in the agreement between AFC Eskilstuna and the visitor. If a visitor refuses to submit to visitation, AFC Eskilstuna can only deny him access to the arena.

The visitation is carried out by trained audience hosts and has been instructed to avoid privacy-protected areas.

Evacuation of the Tunavallen

The Tunavallen can be evacuated quickly and safely due to its escape routes, which are both large and numerous. There are a total of 8 large gates in the arena which are checked before matches and guarded by hosts. In the event of an evacuation, the entire organization follows an established evacuation plan. It is of the utmost importance that you as a visitor listen and follow the instructions that our officials give you. It is also important that you do not block stairs or escape routes during the event. Always follow the officials' instructions and leave the arena as quickly as possible if you are informed to do so.

Exercises and training for officials take place every year at Tunavallen. SvFF has requirements for how the arena should be equipped, and Tunavallen meets these criteria. The municipality, the police and the rescue service have approved the evacuation plan held by AFC Eskilstuna.

Rules of order in the arena

For everyone's well-being and safety, the following rules apply within the arena area:

Spectators are obliged to submit to a search upon request. It is not permitted to bring alcohol or other drugs. It is not permitted to bring glass bottles or aluminum cans. It is not permitted to bring weapons or other dangerous objects such as laser pointers. ), pyrotechnic goods or flammable liquids in the arenaAnyone who is intoxicated with alcohol, under the influence of other drugs or who wears clothing with a text or symbol that expresses disrespect for a ethnic group or other such group of people with allusions to gender, skin colour, national or ethnic origin, linguistic or religious affiliation, disability, sexual orientation, age or other circumstance that applies to the individual as a person, does not have access to the arena Anyone who brings a flag, banner or other object with such a text or symbol that expresses disrespect according to the above point, as well as someone who brings e.g. ex. robber's cap or fully or partially covers the face in a way that makes identification difficult and which may be feared to pose a danger of disorderly conduct, does not have access to the arena. the arena It is not permitted to throw objects within the arena, unless the action is justified It is not permitted to enter the playing field or adjacent area inside the fence Smoking is prohibited in the arena in accordance with what follows from the Act (2018:2088) on tobacco and similar products Pick-up and transfer of sound and moving images may only take place with the consent of the organizing association. The same applies to continuous text reporting via the internet or other medium as well as for all kinds of result reporting for commercial purposes. Camera surveillance takes place in the arena and is used to identify troublemakers. competition regulations or other costs, the visitor is obliged to pay the corresponding amount to the organizing or visiting association Persons who are guilty of violations according to these rules of order will be evicted from the arena, risk being banned from all elite football arenas and reported to the public prosecutor in accordance with the law on access bans at sports events Organizing association reserves the right to, in order to maintain order and security within the arena, move the audience from one stand section to another, as well as Anyone who is guilty of violations that are against the law or the organizer's regulations will be reported to the police and may be sentenced to a fine or imprisonment of up to six months and/or risk being banned from all elite football arenas for three years.

Other important rules of the organizer

At Tunavallen there are rules that the organizer set up and which are important to follow for everyone's well-being and safety. When you, as a customer, buy a ticket for a match, you also commit to follow and respect the rules that exist in the event area.

Our entrances and tills close a quarter of an hour (15 minutes) after the start of the match. This means that even if you have a ticket, you cannot enter the arena after a quarter of an hour has passed. Items that can be used to harm the arena, its staff or other guests may not be brought into the arena. It includes but is not limited to weapons, pyrotechnics or other dangerous or flammable items. Glass bottles, PET bottles, thermoses, aluminum cans and flag sticks other than so-called WP plastic or clothing items/flags with text or symbols that express contempt for ethnic groups are not permitted. It is also not permitted to bring in bulky items such as large umbrellas, rucksacks, folding chairs and bags larger than 40x40x20 cm (height, width, depth). No repurchase of tickets. During the 90 minutes that the match is played, you cannot leave the arena and then re-enter. In simple words: going out equals going home!Bicycles, scooters, electric scooters and the like may not be brought into the arena.Baby carriages may not be brought into the arena.Animals are not allowed in the arena (Yes, even if they are tiny ).System camera, film camera and or audio recording equipment may not be brought into the arena. Own food, snacks or drinks may not be brought into the arena. Bottles are not allowed due to safety reasons, regardless of material and content. You may not stay on stairs or other escape routes. Umbrellas are prohibited in the arena. According to law, it is also prohibited to smoke in the arena. Visitation may occur. The visitation requirement is based on consent given by the spectator. The organizing association cannot therefore, by authority, force the spectator to undergo a visitation. A refusal to allow himself to be searched is only grounds for denying the person in question access to the arena.

Security Officer

AFC Eskilstuna has a security officer trained by SvFF who is mainly responsible for the security work in the association.